Privacy Policy
Last updated: 14 November 2026
The operator name and address on this page are placeholders. They must be replaced with the real registered business details before this site goes live.
This page explains what personal information we collect when you use this website or contact us, why we collect it, and what we do with it. We have kept it in plain language on purpose. It is a general template for a small marketing agency and is not legal advice.
Who we are
This website is operated by YOUR COMPANY LTD, of YOUR ADDRESS (“we”, “us”). We are a small online marketing agency trading as Bonavalo Marketing. For privacy questions, email [email protected].
What this page covers
This policy applies to this marketing website, including the contact form, links to WhatsApp and online booking, and any basic analytics we use on the site. It does not cover third-party websites or apps we link to — for example Formspree, Calendly or WhatsApp — which have their own privacy policies.
Information we collect
We only collect what we need to respond to you and to run this website:
- Contact form: your name, email address, business name and type, website if you give one, your message, and which market or package you were looking at. The form is delivered to us by a form provider (Formspree).
- WhatsApp: if you message us, we receive the phone number you use, your profile name, and the content of the chat. WhatsApp (provided by Meta) processes that conversation under its own terms.
- Bookings: if you book a call, the booking provider (for example Calendly) collects the name, email and other details you enter, plus the time you choose. That provider processes the information under its own policy, and we use it to hold the call.
- Basic analytics: we may collect basic information about visits, such as which page was viewed, the date and time, a general location (for example country or city), browser or device type, and the site you came from. We use this to see whether the site is working, not to build an advertising profile of you.
We do not ask for payment card details on this website.
Why we use it
We use this information to reply to your enquiry, to schedule and hold a call if you book one, to provide our services if we work together, to keep a short record of what we were asked, and to improve this website. We do not sell your information. We do not send marketing newsletters unless you have clearly asked for them.
The legal basis we rely on
Where data protection law applies — including UK GDPR if you are in the United Kingdom — we use this information because you have asked us to respond (steps towards a contract or a request you initiated), because you have consented (for example by submitting the form or starting a chat), or because we have a legitimate interest in running and improving a small business website in a way that does not override your rights.
Who we share it with
We share information only where it is needed to run the service:
- The form provider (Formspree), to deliver contact-form messages to us.
- The booking provider (for example Calendly), if you book a call.
- WhatsApp / Meta, if you contact us there.
- Our website host, which may store technical logs needed to serve the site.
- A basic analytics provider, if we use one.
These companies process information on their own systems and have their own privacy policies. We may also share information if the law requires it, or with a professional adviser (for example an accountant) if that is needed to run the business.
How long we keep it
We keep enquiry and chat records only as long as we need them to reply and to maintain a reasonable business record — typically up to two years, or longer if we work together or must keep them for legal or accounting reasons. Analytics data, if used, is kept in aggregate or for a short period. We then delete it or remove details that identify you.
Cookies and tracking
This site is built to work without tracking cookies, and the site footer reflects that. If we use a basic analytics or hosting tool that sets a strictly necessary or analytics cookie, we will update this page. You can also block or delete cookies in your browser.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to restrict how we use it. Email [email protected] to do that. We may need to confirm it is you. Depending on where you live, local law may give you additional rights — for example consumer privacy laws in some US states, PIPEDA in Canada, or the Australian Privacy Principles. We will not refuse a reasonable request just because we are a small team.
International transfers
We work online, and some of the providers above may process information outside your country (for example in the United States). Where data protection law requires a safeguard for that transfer, we rely on the safeguards those providers offer (such as standard contractual clauses) or on the fact that you chose to contact us through that service.
Children
This site is aimed at businesses, not at children. We do not knowingly collect personal information from children.
Changes to this page
We may update this policy from time to time. The “last updated” date at the top will change when we do. If we make a significant change, we will say so on this page.
How to contact us
Questions about this policy or about your information: [email protected]. Postal address: YOUR ADDRESS.